CamAtlas Support

Updated October 24, 2026. Developer and operator: Jiayi He. Local camera viewing, diagnostics and reports.

中文 · Privacy · Terms

Contact

Developer and operator: Jiayi He. Email ctohjy@gmail.com with your iOS/app version, camera brand/model if known and the failing stage. Do not send passwords, tokens, unredacted URLs, private camera footage or full local-state files. Redact screenshots and report IPs before sharing.

Camera connection

Use a reachable network, correct ONVIF service port or RTSP path, and camera credentials. Check iOS Settings → Privacy & Security → Local Network. Scan discovery is not proof of playback; a decoded frame is required for connection verification. Different profiles may use different codecs or permissions. PTZ is available only when supported, and diagnostic capability detection does not itself move the camera.

Photos and files

Daily covers remain inside CamAtlas. Manual captures appear in Photos only when enabled and iOS Add Only access permits writing; app copies remain available if writing fails. Use Recent Captures → Save to Photos to retry. Save Report keeps a file in CamAtlas; Share → Save to Files makes an external copy. Expiry does not remove existing saved files.

Purchase, restoration and cancellation

Tap the top-right membership badge (FREE or PLUS), or Settings → CamAtlas Plus, for Restore Purchases and Manage Subscription. Use the purchasing Apple Account. Restore does not create a new purchase. Pending approval is not an active purchase. Plans may be unavailable before App Store setup or when offline; no placeholder price is used.

For billing and refunds contact Apple Support. Manage subscriptions in iOS Settings → Apple Account → Subscriptions or Apple's subscription page. Uninstalling does not cancel a subscription.

Limits

Stability tests require the foreground. Clips have no audio track and are limited to 60 seconds. The app is not a 24/7 recorder or emergency service. Remote P2P and AI are future tiers, not current Plus features.