NetAtlas Support
Network diagnostics, LAN discovery, port scanning, route tracing, and reports.
Contact
For support, bug reports, or feature requests, email ctohjy@gmail.com. Please include your iOS version, NetAtlas version, the feature you were using, and the exact error message. Do not send passwords or other sensitive information.
Local Network access
LAN Device Discovery and private-address scans require Local Network access. Open Settings > Privacy & Security > Local Network and enable NetAtlas, then return to the app and scan again.
Diagnostic results
Firewalls, client isolation, device sleep, randomized addresses, and iOS platform restrictions can affect discovery and port results. An unknown device label means NetAtlas has insufficient evidence to identify the device; it does not by itself indicate a security problem.
Restore NetAtlas Plus
Open NetAtlas, go to About & Settings, then tap Restore Purchases. Use the same Apple Account that originally purchased NetAtlas Plus. Restoration does not create a new charge.
Manage or cancel a subscription
Apple manages billing and cancellation. Open iOS Settings > Apple Account > Subscriptions, or visit Apple Subscriptions. Deleting NetAtlas does not cancel an active subscription.
Purchase problems
Confirm that App Store purchases are allowed on the device and that the Apple Account storefront is supported. For billing, refunds, or payment-method issues, contact Apple Support. NetAtlas does not receive payment-card information.
Reports and local data
Diagnostic history and usage information are stored locally. Reports are shared only when you choose an iOS sharing destination. Deleting the app removes local app data, subject to iOS backup behavior.
Legal
NetAtlas 技术支持
网络诊断、局域网发现、端口扫描、路由追踪和报告。
联系方式
如需技术支持、报告问题或提出功能建议，请发送邮件至 ctohjy@gmail.com。请附上 iOS 版本、NetAtlas 版本、正在使用的功能和完整错误信息。请勿发送密码或其他敏感信息。
本地网络权限
局域网设备发现和私有地址扫描需要本地网络权限。请打开设置 > 隐私与安全性 > 本地网络，允许 NetAtlas 访问，然后返回 App 重新扫描。
诊断结果
防火墙、客户端隔离、设备休眠、随机地址和 iOS 平台限制都可能影响发现和端口结果。“未知设备”仅表示 NetAtlas 暂时没有足够证据识别该设备，并不表示设备一定存在安全问题。
恢复 NetAtlas Plus
打开 NetAtlas，进入 About & Settings，点击 Restore Purchases。请使用最初购买 NetAtlas Plus 的同一个 Apple 账户。恢复购买不会产生新的扣款。
管理或取消订阅
计费和取消由 Apple 管理。请打开 iOS 设置 > Apple 账户 > 订阅，或访问 Apple 订阅管理。删除 NetAtlas 不会自动取消有效订阅。
购买问题
请确认设备允许 App 内购买，并且 Apple 账户所属商店在销售范围内。账单、退款或付款方式问题请联系 Apple 支持。NetAtlas 不会接收银行卡信息。
报告与本地数据
诊断历史和使用信息保存在设备本地。只有当您主动选择 iOS 分享目标时报告才会离开 App。删除 App 会移除本地数据，具体还可能受 iOS 备份行为影响。